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| Value for Money | 2/10  |
|---|---|
| Reviewer Rating | 1.9/10 |
| Overall Rating | 2.1/10  |
By Guest. on 17th Jul 2008
| Value for money | 10/10 |
|---|---|
| Overall value | 8/10 |
 Guest.'s recommendation | |
Tracking number for parcel. Phoned to say they were on their way.
1 hour later than originally quoted. Can't contact them directly.
I've just bought a Toshiba 47z3030 tv from Amazon for half price, free delivery with HDNL. I've never heard of them and our house is quite hard to find,because of a bizarre numbering system in the street, so I thought I'd look them up so I could give directions if needed. Amongst the sites that came up was this one and when I started to read the overwhelmingly bad reviews I became more and more convinced that I too would have problems, although I can't say I totally agree with all the expectations of people (see below).But got worried especially when the 4 hour window for delivery came and went without hearing from them.
However,about 15 minutes later a got a call from the driver apologising for lateness and saying they'd be here in about half an hour. They were,give or take five minutes,and were friendly, prompt and efficient.
People posting here who seem to think they're going to get a phone call for a normal package delivery are perhaps deluding themselves? Does the Royal Mail phone them when they have a Special Delivery that needs signing for? Does any other delivery service? In my experience you only get a call if you are having a large item delivered: a large TV, a cooker,a washing machine,stuff like that, and usually only if it is being delivered by truck. Usually these days you get a half day window for delivery, which is a big improvement on having to wait in all day. I'm not aware of any van deliveries that call to say they're on their way and I personally wouldn't expect them to. After reading some of the reviews here I can't help feeling that some people expect far too much. If you're unhappy with HDNL's service wait until you, like me, have to employ builders!
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