play www.play.com review

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Average Ratings

Customer Service	3.7/10
Quality of website	6.9/10
Value for Money	6.9/10
Reviewer Rating	5.2/10
Overall Rating	5.1/10

View Last 6 Months Only

49% Recommended62 out of 127 Reviews

33% Recommended14 out of 43 Reviews

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By Guest. on 17th Jul 2008

Guest.'s Ratings

Goods purchased & cost	DVD
Delivery	Still waiting
Customer Service	0/10
Quality of website	0/10
Value for money	2/10
Overall value	3/10
Guest.'s recommendation

Good Points

Fast service, usually cheaper than in shops.

Bad Points

When something went wrong, they were difficult to contact to get things put right.

General Comments

No problems with 38 items ordered over past few years, usually arrives within a few days. Most recently, the most expensive item ordered, a £70 box set, didn't arrive when several cheaper items posted at the same time did.

Trying to contact via the website was near impossible, unclear, and the response unhelpful. The site said I had to wait 21 days before they consider it lost which I refused to do, a subsequent email said a week. Either way, they took my money 8 days ago and I am still waiting for it or my money to arrive!

In my opinion, not worth the risk - pay extra an buy in the shops.

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