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| Customer Service | 5.4/10 |
|---|---|
| Value for Money | 6.2/10 |
| Reviewer Rating | 5.7/10 |
| Overall Rating | 5.6/10 |
By hazels0191 on 16th Jul 2008
| Have you booked through this tour operator before? | No |
|---|---|
| Customer Service | 0/10 |
| Value for money | 4/10 |
| Overall value | 0/10 |
| | |
None
pretty much everything
Customer service poor. Period. This may sound harsh but I have just had a very bad experience with this company following a cancellation of flight made by them. Another flight was offered which I reluctantly accepted on the terms that accommodation and transfers were also changed in accordance. After lots of promises, phone calls, queries complaints etc. things were never changed. I ended up cancelling the whole holiday with added cost to myself. And they tried to charge me full cancellation when I clearly did not need to. I still ended up paying an extra £200 to cancel when nothing was of my doing. I have rebooked with another company who were courteous helpful and very efficient (Thomas cook) I have paid no more for the exact holiday through them. I would never recommend travel republic to any one and would not go on holiday with them if it was free. (I could never guarantee getting back to the right country.
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