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- simonevaneijck's review
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| Quality of Selection | 8.8/10   |
|---|---|
| Value for Money | 6.7/10 |
| Reviewer Rating | 7.6/10 |
| Overall Rating | 6.9/10 |
By simonevaneijck on 16th Jul 2008
| Delivery Time | Poor |
|---|---|
| Quality of Selection | 6/10 |
| Value for money | 2/10 |
| Overall value | 0/10 |
 simonevaneijck's recommendation | |
They actively and courteously attempted to resolve issues with me - however, this lead to further issues.
Their website says that you can select particular day for delivery, but this was not so in my case. When tried to resolve it, they sent another box, so had 2 boxes here, and had to arrange for one to go back. Then they pursued me for having a double-delivery, because 'their system has to generate a way to track missing boxes'.
Finally, to be rid of them, I bought the second case - I made over 8 calls to them trying to sort it out. Although they actively tried to manage the issues, it didn't change the fact that wine didn't arrive, and I was left to continue dealing with them to try and sort it out. A truly unhappy, frustrating experience. I personally will not touch their service ever again.
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