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| Customer Service | 0.8/10 |
|---|---|
| Quality of website | 6.2/10 |
| Value for Money | 5.4/10 |
| Reviewer Rating | 3/10 |
| Overall Rating | 4.2/10 |
By Guest. on 16th Jul 2008
| Goods purchased & cost | Furniture £2200 |
|---|---|
| Delivery | Still waiting |
| Customer Service | 0/10 |
| Quality of website | 7/10 |
| Value for money | 4/10 |
| Overall value | 1/10 |
| | |
first part of order arrived more or less on time but one large item missing ( value over £1000)
Very poor customer service line - my calls were not returned and did not receive any reply to my emails. Letter to MD unanswered. Item not delivered after 4.5 months leading to termination of contract
I think for its brand image its service is very poor. Does not seem to have basic customer service software to allow it to efficiently track issues and return calls.

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