Guest's Review of Virgin www.virgin.net
16th Jul 2008
Overall Rating
- Value for money
- Customer Service
- Reliability
- Speed Consistency
No real issues since connection apart from slow speeds.
General Comments
1. Initial connection took five separate visits even though the cable had already been installed by a previous tenant. They didn't turn up for two of the visits, for which I was offered £20 compensation.
2. Telephone customer service is appalling.
3. Speed is nothing like 4Mb/s advertised. I would never recommend virgin media to anyone.
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