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- jdybnsn2's review
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| Value for Money | 6.7/10  |
|---|---|
| Reviewer Rating | 5.9/10 |
| Overall Rating | 5.7/10  |
By jdybnsn2
on 15th Jul 2008
| Date of hire (month/year) | April 2007 |
|---|---|
| Country & City of hire | Paphos Airport Cyprus |
| Condition of vehicle | Poor |
| Choice of vehicles | Poor |
| Value for money | 3/10 |
| Overall value | 1/10 |
 jdybnsn2's recommendation | |
Good point, Cheap. Car we were presented with was a Really old green fiat Panda. It was dirty , scruffy and much small grade of economy car we had booked. The car hire company being used was not an international outfit but a local firm.
We complained about the car and were told that this is what we had booked and there was no other. We felt we had no choice but to take it as it was late Sunday night, but as I put the kids in the back of the car, I found that the seat belt was not fixed to the car !!!
I refused point blank to put the kids in an unsafe the car - the woman who was in charge seemed to think I was being very unreasonable...eventually after I flatly refused to take the car she called her boss and he arrived in an old white Opel saloon. Her boss said we could take the white saloon - which incidentally was an automatic - claiming we were "lucky" we were being up graded !!! In truth the Opel was just as old and scruffy as the Fiat ...but we felt we had no option but to take it Lucky for us we have had experience in America of driving an automatic, but I guess this would not be a helpful start to some people's holiday.... and it was annoying that the bigger automatic was a lot heavier on petrol, than the small economy car we had order would have been.
Before we departed we asked them about returning the key, since they do not have an office in the airport (they meet you in arrivals)...he told us that we would be met by someone from his company and we should hand the key back to them. We gave him a time when we would be arriving at back for our flight.
Needless to say there was no one there to meet us on our return and after waiting around for half an hour, we had no alternative to leave the key onto of the key return boxes of the other international rental firms, in the hope that it would be found !!!It worried us all the way home that the key would go missing or would not be found...added stress that we could have done without ! Economy Car offered to forward our complaints/ comments to the company in Cyprus but they themselves, never offered us any compensation - however, it was cheap so we did not bother perusing the matter ....would use Auto-Europe though next time as they have always delivered above and beyond at reasonable price. We certainly won't do 'cheap' in Cyprus again that's for sure !
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