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Picture courtesy of Ross G.
| Ease of use | 3.3/10 |
|---|---|
| Customer Service | 1.9/10 |
| Reviewer Rating | 2.2/10 |
| Overall Rating | 2/10 |
By Guest. on 15th Jul 2008
| Ease of use | 2/10 |
|---|---|
| Customer Service | 2/10 |
| Overall value | 2/10 |
| | |
Local branch. Friendly staff.
Very slow or non responsive.
I am treasurer of school pta and, as my daughter is leaving and the head is long term sick, need to change the signatories for the Barclays Current account. The branch can't help, I have had to ring a central number. Four times! Each time I have found the staff to be very helpful and understanding and assure me that everything is now in hand and a form will turn up by first class post but that the previous probably didn't take place because no record is on file. Nothing then happens! Each person verifies who I am by asking my date of birth and mother's maiden name etc. I started this process in plenty of time. There are only four days until the end of the school year.
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