mega bus review

Have a picture of Mega Bus?, please send it to us.
Picture courtesy of Peter Tuff.

Average Ratings
Reliability4.4/10 Based on 15 ratings
Cleanliness4.3/10 Based on 17 ratings
Value for Money5.6/10
Reviewer Rating4.6/10
Overall Rating4.2/10 Based on 30 ratings
52% Recommended11 out of 21 Reviews

Review of Mega Bus

By faith2u731 on 14th Jul 2008

faith2u731's Ratings
Reliability1/10
Cleanliness2/10
Value for money7/10
Overall value2/10
no faith2u731's recommendation

Good Points

Cheap tickets.

Bad Points

Poor bus arrangements, customer service, no ticket agent to help you with issues at the terminal, customer service closed early so no one was there to assist me when the bus never showed up.

General Comments

I booked the last Mega Bus for the day going back to NYC and the bus never showed up. When I called customer service, the rep. said a bus might be delayed. I waited and waited, a bus finally shows up almost an hour late only to tell us that he wasn't going back to NYC and that he didn't know anything. The customer service call center was closed by then and there was no rep at the bus terminal so Mega bus had no idea that we were stranded at the bus terminal until we called to complain. I think the company could improve their customer service by placing reps at each bus terminal and extending their hours for customer service in anticipation of customer complaints. Also, I thought it was weird that out of the entire Mega bus company, only one person could give me back my refund. All the reps who picked up my call wasn't able to assist me besides transferring me to the manager. It took me a while to get my refund back, but eventually I got my full refund back plus the additional ticket I had to purchase to go back to NYC that night. At least they were willing to compensate me for the frustration I went through.

Important, please be aware that:

  1. For each negative review there may be hundreds of satisfied customers.
  2. None of the information is validated by Review Centre. Reviews are the opinions of the individuals concerned. All Content published is moderated to meet our Terms and Conditions.
  3. We encourage companies to respond to negative reviews by using the comment facility at the bottom of the reviews.

faith2u731's review has yet to be rated - Be the first!

How have you found this review?




Top Bus Services
Arriva Bus Service
First Group Bus
Mega Bus
National Express Coach
Stagecoach Bus
Hot Stuff in Bus Service
Bus Service
  1. Mega Bus
  2. National Express Coach
Web Results
National Express United Kingdom // Homepage
National express is a leading public transport provider including bus, train, coach and airport transfer.

www. nationalexpress .com
National Express // Home
Brand new service, brand new coaches. Cheltenham to London non-stop...

www. nationalexpress .com
Stagecoach - Home
National bus company linking all the British major cities.

www. stagecoachbus .com
Coach Holidays - Coach Trips, UK Coach Tours with Leger Holidays, WA
UK coach tours and coach trips in Europe from Coach Holidays. Large choice of coach operators including Leger Holidays, WA Shearings, Shearings Holidays, Cosmos Tourama, Grand UK, Alfa and much more -

www. coachholidays .com
Arriva - Home
Bus, coach, fleet, van; company, used and new cars; hire, daily rental to fleet management, interleasing, outsourcing.

www.arriva.co.uk
Citylink :: Home
National coach operator. Website includes journey planner.

www.citylink.co.uk
Welcome to FirstGroup | FirstGroup plc
First is the world's leading transport operator, moving more than 2.5 billion passengers every year. Our focus is customer service - transporting customers safely and reliably throughout the UK and...

www.firstgroup.com
30 Charter Coaches headed to help at Republican National Convention
The Peoria Charter Coach Company is taking part in the Republican National Convention in St. Paul Minnesota next week.

www.pjstar.com
Coach hire travel coach operators companies from Coach Hire UK
Search our complete database of coach operators throughout the UK. Search by specialisation or by area. Send enquiries to all coach operators simply by completing an online form.

www. coach-hire .uk.com