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- bommelis's review
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| Customer Service | 0.6/10   |
|---|---|
| Value for Money | 0.2/10 |
| Reviewer Rating | 0/10 |
| Overall Rating | 0/10 |
By bommelis on 14th Jul 2008
| Have you booked through this tour operator before? | Yes |
|---|---|
| Customer Service | 0/10 |
| Value for money | 1/10 |
| Overall value | 0/10 |
 bommelis's recommendation | |
Good service until they get your credit card no. Good fares
See general comment
We reserved 2 One World round the world business Class tickets with 1st-air net one year ago, and they charged us a deposit of 4800 US$. In December I had to change one flight by myself with the operating airline, because they promised to change the flight, but they never did it. Unfortunately we had to cancel the trip in January. It took me several phone calls and e-mails to get the reservation cancelled. But finally they did it.
Since this time we are waiting for the refund. The tickets weren't issued. I used to be a travel agent so I had the chance to check this. There is no refund from the operating airline side.
I called, I wrote e-mails, once the chairman answered, he told me, that they had a problem to receive e-mails from overseas. This was in May. They promised me to call back. Until today, we are still waiting for our money and if we are lucky we will receive excuse. I will continue the story.......
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