1st-Air.net Review

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0.1 stars
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bommelis's Review of 1st-Air.net

14th Jul 2008

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Customer Service
    0 stars
  • Have you booked through this tour operator before?
    Yes
Good Points

Good service until they get your credit card no. Good fares


Bad Points

See general comment


General Comments

We reserved 2 One World round the world business Class tickets with 1st-air net one year ago, and they charged us a deposit of 4800 US$. In December I had to change one flight by myself with the operating airline, because they promised to change the flight, but they never did it. Unfortunately we had to cancel the trip in January. It took me several phone calls and e-mails to get the reservation cancelled. But finally they did it.
Since this time we are waiting for the refund. The tickets weren't issued. I used to be a travel agent so I had the chance to check this. There is no refund from the operating airline side.
I called, I wrote e-mails, once the chairman answered, he told me, that they had a problem to receive e-mails from overseas. This was in May. They promised me to call back. Until today, we are still waiting for our money and if we are lucky we will receive excuse. I will continue the story.......

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