Hastings Direct Car Insurance Review

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Hastings Direct Car Insurance
1.1 stars
Average rating for this product is: 1.1 out of 5

From 1 rating and 74 reviews

Thumb down 18% of users recommend this product

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kerals26's Review of Hastings Direct Car Insurance

14th Jul 2008

Overall Rating

0 stars
  • Value for money
    1 stars
  • Reason for going with this company
    Cheapest Quote
  • Driver Type
    Lady Driver
  • Customer Service
    0 stars
  • Have you made a Claim
    Never Claimed
  • Cover Taken
    Comprehensive
  • Previous Insurance Company
    AA
Good Points

None.


Bad Points

Incompetent staff, rude staff, threatened me with fraud!


General Comments

I called Hastings to give them details of a speeding fine I got (my first) and they tried to charge me the equivalent of another £220 a year for it - nearly double my policy. I knew the woman was wrong in trying to charge me because when I had called previously re-adding a friend to my insurance I had been told by another member of staff that there was no charge for additional points. When I queried this with the woman that I spoke to when trying to give them the details she became very aggresive when I said I wouldn't pay until she could point me to where in the terms and conditions it said extra charges were payable. When she couldn't and I said I wanted to go away and look at my policy booklet she threatened me with fraud, saying "well we've got your credit card details anyway" - i.e. if you don't agree we'll just put it on your card anyway. After speaking to my lawyer they dropped it, saying it had been a "clerical error". Don't go anywhere near them with a bargepole!

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