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- Flygirl70's review
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| Customer Service | 0.8/10   |
|---|---|
| Telephone Banking | 1.6/10 |
| Internet Banking | 2.7/10 |
| Local Branch | 2.4/10 |
| Cash Point Facility | 4.1/10 |
| Reviewer Rating | 1.6/10 |
| Overall Rating | 1.5/10 |
By Flygirl70 on 14th Jul 2008
| Customer Service | 1/10 |
|---|---|
| Telephone Banking | 3/10 |
| Internet Banking | 4/10 |
| Local Branch | 2/10 |
| Cash Point Facility | 4/10 |
| Overall value | 1/10 |
 Flygirl70's recommendation | |
When you call them to tell you you're going to close your account, they respond with "can't really blame you!"
Having to call them every time you go abroad or they stop your card, running out of deposit envelopes every time I need to use the cash point out of hours, talking to India everytime you need to do a transaction and never being understood.
I've been with Abbey for over 20 years and have over 30K with them in various accounts. This year I have complained at least 6 times for various reasons: miscalculating overdraft interest (took about 5 calls to get them to resolve this), the fact every time I went to my local Cambridge branch there were no deposit envelopes, difficulties changing my name to my married name, but the icing on the cake was this weekend my card being declined in my local shop because I'd failed to tell them I was going abroad. I had had this same problem 3 months ago and they told me I had to tell them every time I went abroad (I'm a long haul stewardess!), then they said they'd release the block for 3 months at a time. So because they failed to tell me the 3 months was up I had used the card in the US this weekend successfully, they decided to stop my card without notifying me. I then had to make 3 calls to have it reinstated. When I told them I was moving my account they couldn't have cared less.
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