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- tampri's review
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| Reliability | 3.2/10   |
|---|---|
| Customer Service | 2.3/10 |
| Speed Consistency | 4.9/10 |
| Value for Money | 3.2/10 |
| Reviewer Rating | 2.7/10 |
| Overall Rating | 2.6/10 |
By tampri on 14th Jul 2008
| Reliability | 10/10 |
|---|---|
| Customer Service | 10/10 |
| Speed Consistency | 10/10 |
| Value for money | 8/10 |
| Overall value | 9/10 |
 tampri's recommendation | |
Broadband Speed, Service
12 months contract
Availability of channels on freeview - Sky offers more variety
I have been using Virgin broadband since September 2007 and have had no problems at all. I signed up for the 3 for £20 deal which included TV, Telephone and Broadband (all size M). I am a fairly heavy internet user, downloading music, watching movies online, playing games etc and am very pleased with the broadband speed.
A couple of months ago, the freeview set-top box stopped working. I rang Virgin Media by dialing 150 from my phone and was transferred to a call centre in India. The gentleman was very helpful and arranged for an engineer to visit me the very next day. The engineer arrived on time, connected a new set-top box to my TV and even left me his mobile number asking me to contact him if anything went wrong in the next couple of hours. Now, you would call this good service, wouldn't you?
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