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| Ease of Use | 10/10 |
|---|---|
| Durability | 5/10 |
| Style | 9/10 |
| Service & Support | 3.7/10  |
| Value for Money | 6.3/10 |
| Overall rating | 5.7/10 |
By Guest. on 14th Jul 2008
| Owned Product For: | More than 1 year |
|---|---|
| Special Features | Not supplied |
| Ease of Use | 10/10 |
| Durability | 4/10 |
| Style | 10/10 |
| Service & Support | 4/10 |
| Value for money | 4/10 |
| Overall value | 4/10 |
 Guest.'s recommendation | |
Good balance between fridge and freezer compartment, adequate number of shelves.
Poor quality of removable parts (for cleaning) bottle rack retaining lug are not robust causing early failure. New bottle rack from e-spares showed improved design with more robust retaining lugs. Condenser and fan cover tends to ice up (this should not happen) pushing the food containers forward thus preventing the freezer door closing, not good for a freezer. Having previously owned Hotpoint products this will now be my last. "Customer" support is also poor.
Generally a good looking product but looks can deceive, and in the case of the Hotpoint FFA60 I think they do. The bad points as highlighted above, poor design of bottle rack retaining lugs, causing the rack to fall off with contents, condenser / fan cover frosting up pushing the food containers forward preventing the freezer door from closing all coupled with poor customer support will now prevent me from being a repeat customer. Previous Hotpoint products have given good service, but this item on repairing showed poor quality control of internal parts and assembly process. Some of the above will not be obvious on purchase, but pulling out food containers and checking areas that can be removed e.g for cleaning, can reveal basic future problems (bottle rack location).
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