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- CorpC's review
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| Reliability | 3.2/10   |
|---|---|
| Customer Service | 2.3/10 |
| Speed Consistency | 4.9/10 |
| Value for Money | 3.2/10 |
| Reviewer Rating | 2.7/10 |
| Overall Rating | 2.6/10 |
By CorpC on 13th Jul 2008
| Reliability | 8/10 |
|---|---|
| Customer Service | 7/10 |
| Speed Consistency | 9/10 |
| Value for money | 8/10 |
| Overall value | 8/10 |
 CorpC's recommendation | |
Great internet connection, reasonably priced phone-line
TV subscription isn't as good as Sky's
Currently I'm with a Virgin mish-mash of M Phone, L TV and L Broadband - can't really comment on customer service as I've only had to ring them once so I'm focusing on the "package".
Phone - does the job and works out at a reasonable price as you don't pay line rental to BT.
Broadband - can't really fault it, low latency (although it was slightly better when it was Blueyonder), lower contention than DSL and, at 8 bits to a byte, my 4Mb connection should get me at most 500KB/s and I'm generally around the 460-480 mark (apart from when the server I'm visiting is badly congested)... so that's all good.
Keep an eye on the Phorm/Webwise front though - that's "a very bad thing" - but VM haven't actually signed up to it (there have been "talks" but that's it so far).
In more than 2 years I've only had to ring tech support once and that was my router falling over, nothing to do with VM. I got the standard "have you unplugged it and plugged it back in again?" response - depressingly it worked in that instance so I can't really say much about the depth of their technical expertise.
TV - this is the only slight let-down (compared to my parent's Sky subscription) the VM TV Guide interface is rather slow and very occasionally doesn't update properly. Also, instead of maybe 18 HD channels with Sky you've got 1 with Virgin (plus the odd film on demand) which is why I've not upgraded to XL TV.
You've also got less choice when it comes to "mix and match" options than you'd get with Sky - you can't choose a documentary and film mix for instance you just get M, L and XL packages.
In short, if TV's your thing with Internet secondary, consider Sky - if, like me, it's the other way around then VM really is the better choice.
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