h. samuel review

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Average Ratings

Quality of service	2.6/10
Layout of shop	4.7/10
Value for Money	2.4/10
Reviewer Rating	2.3/10
Overall Rating	2.5/10

17% Recommended4 out of 23 Reviews

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By chickenrun on 13th Jul 2008

chickenrun's Ratings

Goods purchased & cost	jewlerery £350
Quality of service	0/10
Layout of shop	6/10
Value for money	0/10
Overall value	0/10
chickenrun's recommendation

Good Points

only memories now,the lowestoft store used to be great ,they couldn't do enough for you.

Bad Points

General Comments

I bought an expensive watch from H. Samuel, it was fine for 2 years,i returned it to them to have the battery replaced, about 6 months later it stopped and a brown stain appeared on the dial,i returned it to samuels, the battery had leaked and the watch was irreparable, they said there was nothing they could do. I contacted my insurer and they sent a credit card to spend at samuels,they had no watches simlar so i bought my partner new matching engagement and eternity rings,they measured her finger and had to order them as they didn't have her size in stock,when they arrived they were a size too small so they ordered bigger ones,we got the eternity ring but had to wait for the engagement ring,we waited and they said they couldn't get the engagement ring and they had nothing like it and would give us a refund,(a samuels voucher). I said okay we will change for another different matching pair of rings. We were told that because we had the eternity ring more than thirty days we couldn't return it. After a row they agreed to try to get a ring from another store,which they did. the centre stone fell out,we returned it and they had it analysed which showed there was a fault in the gold. They were unable to find a replacement and all they could offer was the samuels voucher again. They were unable to give me cash so that we could shop elsewhere, i managed to get a matching ring from another shop, but i have to find something at samuels that is unlikely to fall apart so i can spend my voucher.

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