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| Quality of website | 6/10 |
|---|---|
| Value for Money | 3.6/10 |
| Reviewer Rating | 2.4/10 |
| Overall Rating | 2.4/10 |
By PIXL on 13th Jul 2008
| Goods purchased & cost | £200 |
|---|---|
| Delivery | On time |
| Customer Service | 0/10 |
| Quality of website | 2/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
| | |
Easy to use website, fast delivery..!!
The worst customer service I've ever encountered.
I purchased a £200 camera from Savastore...but they sent me a Japanese camera with Japanese instructions and on-screen menu's etc...They never answered the phone whenever I called or replied to my emails, so after waiting a couple of weeks I drove 120 to the depot in Luton. I felt the customer service was terrible, they told me they had an English version in stock, but then after waiting for half an hour, told me they didn't have an English version in stock and tried to give me the Japanese instruction again..?? I somehow managed to switch the on-screen menu's to English..?? and as i was going on holiday the next day decided to keep the camera on the promise Savastore would forward me some instructions to me (in English) asap...Which surprisingly they did..!! My whole Savastore experience was horrid and i will never shop with them again..!!
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