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- Direct Line Car Insurance
- Guest.'s review
Have a picture of Direct Line Car Insurance?, please send it to us.
Picture courtesy of Jumbo.
| Customer Service | 3.3/10   |
|---|---|
| Value for Money | 4/10 |
| Reviewer Rating | 3.2/10 |
| Overall Rating | 3.4/10 |
By Guest. on 12th Jul 2008
| Have you made a Claim | Currently Claiming |
|---|---|
| Reason for going with this company | Cheapest Quote |
| Cover Taken | Comprehensive |
| Driver Type | Male Driver |
| Previous Insurance Company | swinton |
| Customer Service | 0/10 |
| Value for money | 1/10 |
| Overall value | 0/10 |
 Guest.'s recommendation | |
None.
Poor Service.
Apparently send lot of letters, but never see much response.
Slow to send inital letters.
Slow to assess damage.
Accident in Feb, asked to be kept updated by Direct Line, didnt hear anything, so rang regularly to find out what was going on. Eventually asked why they had never been in touch with me to update, got told they update every 8 weeks and that that gets reset everytime I ring! Still waiting for Direct Line to resolve anything, they are still saying liability hasnt been agree, yet the Solicitors employed under my legal cover established this weeks ago. Also saying that I can only claim for loss of use for 30 days, dispite accident not being my fault and Im still without a car nearly 6 months later.
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