ernest jones review

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Average Ratings

Quality of service	1.8/10
Layout of shop	4.4/10
Value for Money	2.3/10
Reviewer Rating	1.5/10
Overall Rating	1.5/10

6% Recommended2 out of 34 Reviews

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By schapman on 11th Jul 2008

schapman's Ratings

Goods purchased & cost	gold bangle £150
Quality of service	1/10
Layout of shop	6/10
Value for money	5/10
Overall value	1/10
schapman's recommendation

Good Points

Jewellery looks good in shop

Bad Points

After sales service.

General Comments

I purchased a 9ct 3 colour gold bangle last August from Ernest Jones. Within four months of very infrequent use, the fastening clasp broke. I took the matter up with Ernest Jones who stated they had to send the bangle away for an independent inspection. They then phoned me to tell me that the clasp had broken due to customer accidental damage! I was so angry and decided to take the matter up with their head office. After getting nowhere, I then wrote to the Goldsmiths Association who were very helpful but again could not resolve my complaint. Finally, after writing to a well known Scottish newspaper, Ernest Jones agreed as a gesture of goodwill to send me a gift card to the full value of the bangle. The only thing is, I now have to go back to Ernest Jones to buy something else! I chose to purchase jewellery from them as I thought it had a good reputation but I'm afraid I wouldn't recommend this jewellers to anyone.

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