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- Direct Line Car Insurance
- Guest.'s review
Have a picture of Direct Line Car Insurance?, please send it to us.
Picture courtesy of Jumbo.
| Customer Service | 3.3/10   |
|---|---|
| Value for Money | 4/10 |
| Reviewer Rating | 3.2/10 |
| Overall Rating | 3.4/10 |
By Guest. on 11th Jul 2008
| Have you made a Claim | Currently Claiming |
|---|---|
| Reason for going with this company | Auto Renewed |
| Cover Taken | Comprehensive |
| Driver Type | Male Driver |
| Previous Insurance Company | Always been Direct Line |
| Customer Service | 0/10 |
| Value for money | 3/10 |
| Overall value | 0/10 |
 Guest.'s recommendation | |
Nice staff. But nothing gets done.
Woe behold you if an un-insured driver hits you. Six months down the line and they have only just made contact with the person who hit me... well their boyfriend, not even the driver. I have given them the details over and over again and yet I feel that I would have been better advised to go round and speak to the people myself. I really do not feel that the ball has ever been in motion with their claims team. Every time I call I get the same response... 'We have been sending letters'... for a £670 p.a. premium, well done, I really feel that I am getting my monies worth, 6 months of sending the occasional letter... perhaps sending a person would be advised? Well possible not, that would cost money wouldnt it.
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