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| Quality of service | 2.3/10   |
|---|---|
| Layout of shop | 4.4/10 |
| Value for Money | 3.2/10 |
| Reviewer Rating | 2.1/10 |
| Overall Rating | 2.3/10 |
By Guest. on 11th Jul 2008
| Goods purchased & cost | Extending Dining Table and Six Chairs |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 2/10 |
| Value for money | 2/10 |
| Overall value | 0/10 |
 Guest.'s recommendation | |
Chairs are nice
Delivery, Communications, Homebase Direct Customer Services
I ordered an extending dining table and six chairs from Homebase in January 2008. Chairs are fantastic but the table was so badly bowed at both sides it was unusable. Many phone calls later and several e-mails and I am still waiting for a replacement table SEVEN MONTHS LATER, even though I was told that they still stock it. Have received many mixed messages, very poor communication, most phone calls stated there was no record of a replacement order and now on high priority list is heard regularly. Have today been told it will be at least another 35 days until new stock.
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