eGamma www.egamma.co.uk Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 4 ratings and 106 reviews

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Guest's Review of eGamma www.egamma.co.uk

11th Jul 2008

Overall Rating

0.5 stars
  • Value for money
    2.5 stars
  • Delivery
    A few weeks late
  • Quality of website
    0.5 stars
  • Goods purchased & cost
    Furniture
  • Customer Service
    0 stars

Despite having bought a few beautiful classic pieces of furniture for my new house which I love, I would not recommend this company to any of my friends or family. I bought from them in May 2007 and had been considering having another look and see if their customer service had improved as I need a few more bits and pieces but having read the reviews, I can see that nothing has changed. When I bought from them the delivery time was double the maximum time estimated on their website and each time I would try and ring to get an update, it was impossible to get through. The only way seemed to be emailing one person who would forward your email onto someone else and it appeared whenever that person decided he felt like responding to your email, he would. Even then I would have to try and chase it up and send several emails and make several telephone calls. I've never felt so badly treated before in my life and made to feel like I were hugely disrupting them when all I wanted to know was when the items would be delivered. The other problems I had was trying to sort out a delivery date to suit me, in which I was promised all items were being delivered in one batch but ended up receiving separately and then receiving the goods with one leg of the chair missing. I'm hugely disappointed that over one year later, they seem to have the very same problems with customer service. Life is stressful enough without adding more unnecessary stress. I have given them one point and this is because they stock some amazing classic pieces of furniture at reasonable prices, but I'd rather take my business elsewhere even if it means paying more.

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