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- deanchalk's review
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| Content | 2/10   |
|---|---|
| Value for Money | 1.9/10 |
| Reviewer Rating | 1.8/10 |
| Overall Rating | 1.7/10 |
By deanchalk on 10th Jul 2008
| Content | 0/10 |
|---|---|
| Value for money | 0/10 |
| Overall value | 0/10 |
 deanchalk's recommendation | |
None.
Too Many to mention.
Horrible experience with Easyspace.
Day 0: Ordered dedicated server with promise of 24hour turn around.
Day 1: Nice lady calls to upsell me on my package, and assures me that the server will be ready today as expected.
Day 3: Send email quoting order references, trying to find out where my server is - no reply
Day 4: Phone company to check on server - confused guy assures me it's being done and promises to phone back - he doesnt
Day 5: Phone again and email - different Scottish guy assures me he'll phone back - he doesn't
Day 6: 2 call backs promised - none returned.
Day 8: Phone and cancelled server. Sent email confirmation as requested, was assured Visa will be credited. (found out later - no credit)
Day 35: Phone call from Easyspace - can they use my credit card to take the next payment. I explain the situation, they apologise and assure me initial fee would be credited if not done already.
Day 40: Poor attitude phone call about my outstanding account. Refuse to credit the initial fee. Said was going to charge my card again regardless, and I need to send emails to cancel - no refunds.
I have never ever ever had a situation as bad as this in my 42 year existence.
It has become my personal mission in life to get those debits back from Visa. It seems ludicrous to me that I need to come down hard on Visa when it's clearly Easyspace.
Ive now got a server from 1and1 and they're brilliant!
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