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- keckimausdruck's review
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Picture courtesy of Cassie.
| Flight on time? | 6.6/10   |
|---|---|
| Customer service | 4.9/10 |
| Comfort on flight | 5.4/10 |
| Quality of food | 4.9/10 |
| Value for Money | 4.8/10 |
| Reviewer Rating | 4.8/10 |
| Overall Rating | 4.9/10 |
By keckimausdruck on 10th Jul 2008
| Flight Date | APRIL 2008 |
|---|---|
| Flight From - To | LONDON - MAURITIUS |
| Ticket class | Club Class |
| Flight on time? | 8/10 |
| Customer service | 1/10 |
| Comfort on flight | 6/10 |
| Quality of food | 1/10 |
| Value for money | 3/10 |
| Overall value | 3/10 |
 keckimausdruck's recommendation | |
Good lounge at Manchester.
Club World seats fairly comfortable but odd layout.
Indifferent cabin crew on outward flight.
No choice of main course in Club World.
My wife and I flew BA Club World Manchester-Mauritius via Heathrow in April on what was meant to be the trip of a lifetime as we'd just got married. (Manchester-LHR doesn't have Business Class, but were granted access to the splendid Terrace Lounge at Manchester, so things got off to a grand start.)
Sadly, it was rapidly downhill thereafter! Our flight had been changed at the last minute back to T4 because of the (obviously ongoing at the time) chaos at T5, so we were exposed to the now very old, jaded and crowded Club World lounge at T4. Still, it's good that they can still find a couple of glasses of champagne to take the edge off it!
Once on board, and occupying excellent seats in the 'bubble' upstairs on the 747, we perused the dinner menu, but shock, horror! When we stated our choice of main course, we were told there was only pasta left! We were also told that they had to serve Gold and Silver Exec Club members first! It then emerged that we were listed on the flight manifest as 'BA Staff', hence the fact that we were at the end of the food queue.
The main problem I find with BA is that it's patchy: sometimes it's good (as on our flight back to the UK), others it's rough round the edges. I agree with most of the negative comments in fellow reviews, but equally, to be fair, many of the compliments as well.
We did get a detailed letter of explanation/apology and some BA Miles by way of compensation, but I doubt I would choose to fly on a special ocasion with them again. It's just not what we hoped.
What they really need is some serious mystery shopping: individuals who know about flying hopping on and off flights incognito and reporting back and hopefully producing the long-overdue culture change. We were sorry we didn't travel with Virgin Atlantic, or (probably better) Emirates (though they have a nasty stopover at Dubai for most of the night on the way out).
And a final plea... Could BA please acquire some decent wine glasses instead of those fiddly, funnel-like ones?
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