hsbc internet banking www.hsbc.co.uk review

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Picture courtesy of Ben Fuller.

Average Ratings
Ease of Use3.9/10 Based on 40 ratings
Value for Money3.4/10
Reviewer Rating3.4/10
Overall Rating3.9/10 Based on 98 ratings

View Last 6 Months Only

31% Recommended18 out of 58 Reviews

Review of HSBC Internet Banking www.hsbc.co.uk

By RichieA Rank: Lance Corporal on 9th Jul 2008

RichieA's Ratings
Used service for1 year and over
Ease of Use8/10
Value for money5/10
Overall value5/10
no RichieA's recommendation

Good Points

Internet and Automated Telephone Banking.

Bad Points

If you bookmark (equivalent to Favourites) HSBC on a Google toolbar they seem to lock you out of Internet banking and Telebanking. The only way to re-gain access is to provide a new password by phone.

General Comments

I have been with HSBC since 1984 when it was Midland Bank. I have used internet banking since they first introduced it. I am a website designer. I tolerated their redesign. Why they insisted on using the unnecessary Flash image (moving graphic currently a lizard) on their homepage when their customer base is likely to include people with slow performance PCs and slow connections is not particularly inspired.
What shocked me more was that when I bookmarked their homepage via a Google toolbar, not only did it lock me out permanently but made my current password invalid! There are no warning about this on their site and it took aver 48 hours for them to rectify my account!

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