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- susafox's review
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| Flight on time? | 8.7/10   |
|---|---|
| Customer service | 5.9/10 |
| Comfort on flight | 6.1/10 |
| Quality of food | 5.6/10 |
| Value for Money | 5.5/10 |
| Reviewer Rating | 5.1/10 |
| Overall Rating | 5.1/10 |
By susafox on 9th Jul 2008
| Flight Date | July 2008 |
|---|---|
| Flight From - To | Los Angeles to Singapore |
| Ticket class | Business |
| Flight on time? | 8/10 |
| Customer service | 1/10 |
| Comfort on flight | 8/10 |
| Quality of food | 5/10 |
| Value for money | 5/10 |
| Overall value | 1/10 |
 susafox's recommendation | |
Non-stop service from LAX to Singapore is a good product. Their business class is as good onboard as most first class on other airlines.
Try dealing with their reservations service when you need to change a flight! After paying for a ticket I had to change the travel dates. The initial reservation was made online but there is no provision online to make changes to the itinerary. I was able to make the changes via phone, but was unable to conclude the transaction as they needed to send the reservation to their fare desk for evaluation. I was promised they would call me back within 48 hours. No return call. Day of flight I'm on the phone with them for 2 hours trying to get this resolved. Unable to do so as they could not seem to calculate the fare difference.
They also require that the credit card used be that of the traveler and it must be presented at time of check-in. I booked this ticket for my husband and used my credit card as I thought I would be traveling with him. So I tried several times to give the reservations people my husbands credit card. I was actually asked by the reservations agent if I could go to the airport with him to present my card: not a option as we live in Seattle and the Singapore Air segment of his trip departed in Los Angeles. An hour before he was to leave I was finally told for the first time that I needed to go to the ticketing office to obtain and complete an indemnity form. I asked if this form was available online, no it wasn't. I asked if they could fax me the form, no they couldn't.
I called the ticket counter at LAX and explained the situation and was able to get information put into the record which enabled them to call me when my husband arrived at the ticket counter. It was resolved within moments and he boarded his flight.
Now, two days after he departed for Singapore I received a call from reservations to re-issue his ticket. They actually asked to speak with him and seemed surprised that he wasn't available (even though the ticket clearly indicated his departure date was 2 days ago).
Overall just a nightmare.
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