Have a picture of Alliance & Leicester Current Account?, please send it to us.
| Ease of use | 4.9/10   |
|---|---|
| Customer Service | 2.5/10 |
| Overall rating | 3.2/10 |
By sunshine jay on 9th Jul 2008
| Ease of use | 1/10 |
|---|---|
| Customer Service | 0/10 |
| Overall value | 1/10 |
 sunshine jay's recommendation | |
Easy to view on the internet however so are many other accounts these days.
Excepionally poor customer services and general lack of interest in the customer, I moved from Barclays just over a year ago, I'm so glad I did not close my account entirely, I simply reduced the account down to a regular current account and I still have a higher overdraft facility with them despite have not used the account for the last 18 months.
All the league tables recommend the Premier Direct account at Alliance & Leicester. This is very misleading, the charges are excessive and the customer service is appalling. I recently transferred my mortgage from one provider to another and had a little hiccup during the process, I requested an increase in the overdraft facility to cover the hiccup and was not allowed. The net result I went over the agreed overdraft facility and have incurred charges of £350 pounds in the last two months alone. This problem is due to continue until I manage to resolve the error with my first mortgage lender and we all know these things can take time, Alliance and Leicester have shown little understanding. Once I manage to resolve these issues I will certainly be CLOSING this account and moving back to barclays or another suitable provider. Just to give you an example, I paid in some money at lunchtime yesterday, to cover the cost of some direct debits and when I checked my account I had been charged a payment review fee of £25, when I called and finally got to speak to a customer adviser I was told that the direct debit went out of my account prior to the deposit and therefore my account went over by £3 for all of a couple of hours, hence the £25 charge.
Important, please be aware that:
sunshine jay's review has yet to be rated - Be the first!
Would you like to see a review that's not being listed?
