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- melditch's review
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| Ease Of Navigation | 5.4/10   |
|---|---|
| Value for Money | 4.7/10 |
| Reviewer Rating | 3.9/10 |
| Overall Rating | 3.9/10 |
By melditch on 9th Jul 2008
| Ease Of Navigation | 3/10 |
|---|---|
| Value for money | 0/10 |
| Overall value | 0/10 |
 melditch's recommendation | |
None.
Had to email everything, and wasn't able to speak to a person... apart from when they were taking my money for the booking, then they couldn't do enough..
We booked our flights with OTB in March for flights to Turkey end of July. At the end of June I received an email informing us that the airline we were flying with had cancelled the flight and no alternative was being offered. We had the choice of cancelling in full or rebook another flight from their website. We chose to cancel in full and sent appropriate email. Received email asking us to fill in a refund request, did this and received email confirming on 23rd June. To date we have received no more correspondence nor a refund. I have phoned 3 times this week, twice being on hold for 30 mins for finance dept & 3rd time after being on hold for 10 mins speaking to person who answered phone, who said I had no choice but to hold for finance, they couldn't phone me and she had no idea how long I may have to wait. Looking on this website I wonder when or if I will receive my money. We have had to book flights elsewhere so obviously we are out of pocket. Although I know it was not their fault that the airline cancelled, I don't feel they have handled the problem well at all. Therefore, I will not be using them again.
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