- Review Centre
- Finance
- Personal Finance
- Mortgages
- HSBC Mortgage
- frances31's review
Have a picture of HSBC Mortgage?, please send it to us.
Picture courtesy of Ben Fuller.
| Value for Money | 1.9/10  |
|---|---|
| Reviewer Rating | 1.2/10 |
| Overall Rating | 1.3/10  |
By frances31 on 9th Jul 2008
| Product | Fixed rate |
|---|---|
| Repayment Method | Repayment |
| Value for money | 5/10 |
| Overall value | 1/10 |
 frances31's recommendation | |
The rate and that's it!
The amount of time HSBC are taking (4 months so far!) to proceed and set up the mortgage.
We applied for a re-mortgage from HSBC which was approved in May (it took them two months to think about it). They then had a breakdown in communication with their instructed solicitor who did nothing but hinder the process. Their solicitor is now trying to charge us and I have complained to HSBC who are now pondering over the decision to pay the fees but apparently a complaint takes 5 days before investigation which has held us up even more. HSBC did not mention any further charges when we applied. I cannot seem to obtain any information or confirmation from either HSBC nor their solicitor which is very frustrating. I am attempting to call HSBC every other day but this is difficult but it takes a good 20 minutes to get through and then I have to explain my situation each time. I could honestly tear my hair out. This whole process has been incredibly frustrating and stressful, especially last week when the mis-informed solicitor called to say that our application has been rejected! Once everything is in place, I WILL BE CLOSING MY HSBC ACCOUNTS AS THEY DO NOT DESERVE MY CUSTOM! This has cost us £1500 so far having moved to a variable rate as our original fixed rate with Northern Rock has ended.
Important, please be aware that:
frances31's review has yet to be rated - Be the first!
Would you like to see a review that's not being listed?
bhaskar007 on 5th Aug 2008