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| Customer Service | 3/10   |
|---|---|
| Quality of website | 6.7/10 |
| Value for Money | 6.5/10 |
| Reviewer Rating | 4.6/10 |
| Overall Rating | 4.6/10 |
By Guest. on 9th Jul 2008
| Goods purchased & cost | DVD, £10 |
|---|---|
| Delivery | On time |
| Customer Service | 0/10 |
| Quality of website | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 Guest.'s recommendation | |
None
Poor customer service.
Play.com dispatched the wrong item. I ordered a dvd for my brother's birthday in plenty of time and they sent me the wrong item on the day of his birthday which didn't leave me enough time to order a replacement. I have returned the item and am still waiting for a refund. It seems near impossible for me to contact them unless I ring an 0845 premium rate number. I emailed them and recieved an automated response saying that the mailbox was unmanned. Am not expecting to ever see my money again.
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