Ilva Review

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Guest's Review of Ilva

8th Jul 2008

Overall Rating

0 stars
  • Value for money
    0.5 stars
  • Quality of service
    0.5 stars
  • Goods purchased & cost
    Dining table/chairs
  • Layout of shop
    2 stars
Good Points

Dining table/chairs looked well in the Manchester store Delivery was on time.


General Comments

When goods arrived from Ilva, I felt quality was poor. 3 out of 6 chairs were damaged - 1 had only 3 legs!!. Customer care seemed non-existent. Numerous phone calls failed to get action. The second letter I sent finally saw replacement chairs delivered but no hint of apology or suggestion of compensation for hours of effort and expensive (premium rate) phone calls. Third letter got a seemingly half-hearted apology. I think the quality of furniture from this company is 3rd rate and certainly not good value for money. Huge effort by me needed to resolve problems.

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