Excel Airways Review

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Excel Airways
2.1 stars
Average rating for this product is: 2.1 out of 5

From 12 ratings and 202 reviews

Thumb down 43% of users recommend this product

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counterhouse's Review of Excel Airways

8th Jul 2008

Overall Rating

4.5 stars
  • Value for money
    5 stars
  • Flight From - To
    Gatwick to Grenada, W.I.
  • Flight on time?
    5 stars
  • Comfort on flight
    3.5 stars
  • Flight Date
    June / July 2008
  • Ticket class
    Economy
  • Customer service
    4.5 stars
  • Quality of food
    3.5 stars
Good Points

Ran to schedule with full pay load. Pleasant attentive cabin crew. Food not gourmet, but edible. Very smooth flight. Excellent value for money.


Bad Points

Plane old but serviceable. Seats a bit hard, so take a cushion - also night flight was a bit chilly, but blankets were provided. Need to be flexible on seating position on return for short hop from Grenada to Tobago, where plane is cleaned and refuelled. You may not get your allocated seat until you re board the plane after 1 hour stop over.


General Comments

My wife & I (late middle age - alright almost retired!) flew to Grenada with XL with great trepidation having read the negative reviews, but with such a price difference (saving around £400), we were prepared for a bit of discomfort on a nine hour journey.
We were pleasantly surprised. Although the plane was a bit old & tatty (Boeing 767), everything worked. It took off, stayed up and landed ahead of schedule in both directions. Service was average for a charter flight, adequate food (we also stocked up with snacks for the journey just in case) with plenty of opportunities for drinks. Pilot announcements were friendly, appropriate and adequate. The in flight entertainment worked but was old fashioned - get over it - read a book. Leg room was average, but if you are overweight or very tall you may find it a bit cramped. We didn't pay for any extras, sat together both ways and were given extra legroom on the return without asking & for free. We would certainly fly long haul with XL again.

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