Floors-2-Go Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

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groundrush's Review of Floors-2-Go

8th Jul 2008

Overall Rating

0 stars
  • Value for money
    2.5 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    0
  • Layout of shop
    2.5 stars
Good Points

No good points.


Bad Points

In my opinion the Floors-2-Go returns policy is unfair. A few years back I spent a large sum of money on stock items but had to order some skirting and brackets, I was not informed about the 50% returns policy on non stock items and unfortunately they did arrive on time and I was told that we could still start with laying the floor in the meantime. When the skirting and brackets finally did arrive I found that it was too late to put the skirting brackets on so I had to use glue instead.
On returning for a refund on the unopened bag of brackets I was only offered half the value back.

I lost £30 because of that even though it was not my fault.

I vowed never to buy from then again

Giving them another chance I then recently I ordered another piece of skirting for another job and was told that they would phone me when it arrived within two weeks, they again did not mention the returns policy until I mentioned it to them to make sure.

When the two weeks passed I had to phone them myself to cancel the order because it was taking too long and the joiner I hired needed to finish the work so we had to get something else for the job.

I had to phone Floors 2 Go twice that day just to make sure that it had not arrived so I could cancel the order.

I never did get a call so a few days later I went back with my receipt to get a refund and when I arrived it was there waiting for me.
An employee told me that he forgot to phone me when it arrived and he then could not give me a refund even though It was late and I phoned twice to cancel.

I complained and went home without a refund but was told to phone back later to see if the manager would allow it. I did this and was told that the money would be returned.

I am still waiting for a refund.


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