Cala Bona, Hotel Bonamar Review

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Cala Bona, Hotel Bonamar
2.8 stars
Average rating for this product is: 2.8 out of 5

From 0 ratings and 6 reviews

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j gwynne's Review of Cala Bona, Hotel Bonamar Majorca

6th Jul 2008

Overall Rating

0 stars
  • Value for money
    2.5 stars
  • Board Basis
    Full board
  • Accommodation
    2.5 stars
  • Food
    2.5 stars
  • Location
    5 stars
  • Date of stay
    13th May
  • Tour Operator
    Thomson
  • Customer Service
    0 stars
  • Resort
    5 stars
Good Points

2nd visit to hotel, already knew rooms were small, but don't mind as booked the hotel because it is for adults only, our last visit there was no children and had the best holiday ever. Oct 07.


Bad Points

This year 08, we went in May, and there were children there, had disagreement with manager as we thought this hotel is only meant to be for Thomson group customers, and for adults only.


General Comments

Two of the children were visiting their grandparents, which was bad enough, but a few days later a family with a young boy booked in, all we heard for days was "I'm bored" and he left toys around the pool area, jumped on and off sunbeds, the parents didn't seem to care that he was disturbing other guests, the manage didn't seem to care either, the young Thomson reps, (both in their first reps jobs) were very sweet and did try to help, but the manager seemed just as rude to them as he was to the guests, he refused to sign our complaint form, have since complained to Thomson, will not be returning to this hotel mainly due to the manager being so rude with us, rest of staff were great, food OK, great hotel for getting out and about.

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