misshoneypie's Review of Dobbies - Dobies - Garden Centres
3rd Jul 2008
Overall Rating
- Value for money
- Range of Products
- Product PurchasedHedstrom toddler swing
None for me.
Bad Points
Poor communication, poor customer services.
General Comments
I had ordered a swing for my sons 1st birthday from Dobbies Garden Centres 5 days early - so I knew it would arrive on time - and they promised me it would arrive within 48hours.
It didnt arrive so i called them and they kept me on hold for ages and then said "we haven't dispatched it yet, it should be dispatched on monday" it was my son's birthday on saturday, so monday was too late. I asked for a refund and told them that I'd find one elsewhere but the refund didn't come through. they said it would take 5 days on my card but 5 days later instead of getting my refund I got the swing! I had already purchased another swing from the early Learning Centre so then i had to try and return the swing to Dobbies. It was a lot of hassle. I wont be shopping there again.
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Members' Comments onmisshoneypie's Review
jrendle on 17th Oct 2008
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Hi 'misshoneypie'
I'm the person that is responsible for internet orders and home deliveries at Dobbies. It sounds like you've had a pretty difficult experience, and I want to say that I'm sorry for that. Most of our customers are really happy with our products, our service and our prices, but it sounds like on this occasion, we've let you down. I'd really like to help mend this. Can you please call me personally on 0844 840 8402 with your order number, and I'll see what went wrong, and what I can do to make it up to you.
Kind regards,
Joel Rendle
Head of Ecommerce
Dobbies Garden Centres plc