Fords Of Winsford, Cheshire www.fow.co.uk Review

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Fords Of Winsford, Cheshire www.fow.co.uk
2.2 stars
Average rating for this product is: 2.2 out of 5

From 3 ratings and 18 reviews

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Del1912's Review of Fords Of Winsford, Cheshire www.fow.co.uk

2nd Jul 2008

Overall Rating

1 stars
  • Value for money
    2.5 stars
  • Customer service
    0.5 stars
  • Town/City
    Southport
Good Points

Superb layout and vehicle information


Bad Points

Inflexible attitude.


General Comments

My wife and I paid our first and, what will be, only visit to the FOW car supermarket yesterday. We had cash in our back pocket and were confident that we would be able to do a good part-ex deal and upgrade her car. Initial impressions of the site were good and we felt like kids in a sweet shop. The layout and vehicle information provided was excellent. We had done some research the night before on the net and knew beforehand which vehicles (Volvos) we wanted to look at. The first disappointment was when we feel they under valued our current vehicle, we know you always feel you can get more but this offer was particularly poor when you consider we were offered 3 times more a day earlier against a similar priced vehicle. The second disappointment was when we were told that the partx figure was 'set in stone' whether we purchased a 10k or 20k vehicle. Not to worry, my wife said, perhaps we will get a better deal on the vehicle, which by now, she had set her heart on. Third disappointment, 'the price you see is the price you pay' we were told by the sales person. We trotted around for another hour but decided that this totally inflexible attitude had soured our visit and left. Just before we left the same salesperson walked past me 3 times in the reception area and never spoke, I almost had the feeling that she was looking down on us. We returned home and visited our local Volvo dealer, what a difference in attitude, after 3 hours chatting with the owner and test driving various models we did a deal on a car which was 2k above our original budget. Your loss FOW.

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