Scottish Power Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 1 rating and 24 reviews

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JBron's Review of Scottish Power

Overall Rating

0 stars
  • Value for money
    0 stars
Good Points

Quick in answering phone calls.


Bad Points

I think the bills can be confusing.


General Comments

I found this is a poor utility provider with one of the highest rates in the market. When I first moved into a new house in February, they charged me for an extra half of January using their estimate, and at the same time, they also charged the previous tenants for that half of the month. Luckily, that guy was a friend of mine. When I called them, they still thought that they were right. After a while (I mean after several phone calls here and there), they apologised and then finally deducted the amount. Also, I find that their internet account tended to be prone to problems - I often get the internet interface saying 'sorry, there is a problem'. This was first time with Scottish power. Later I filed for a switch to a different provider and guess what, the switch application was cancelled by Scottish Power because they said we owed them, despite already cleared the balance beforehand. When I called them up, they apologised for the mistake, and now I have to wait for another 28 days for the switch over to take place. So meanwhile, I still have to pay to Scottish Power. Plus they have one of the highest rate in the market. If you can, steer away from Scottish Power. There are far better service providers than Scottish Power. Go to uswitch, and you see for yourself what you could save. Hope these comments help.

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