Written on: 01/07/2008
Extremely poor customer service.
I purchased a whirlpool S25BRSS31 american side by side in October 2006.
I had it 6 weeks when it started to leak water from the ice dispenser. After waiting for 35 mins on the phone to book in repair, i had to wait 3 weeks for an engineer to repair it. It had a new ice dispenser put in, 7 days later it leaked again.
This continued and after 5 repairs for the same complaint, I demanded a new appliance, which whirlpool agreed to as they failed to fix the problem.
Within 4 months of receiving the replacement appliance, the same fault occurred, ice dispenser leaked again.
I have had 4 repairs all with the same fault as the first time.
Now whirlpool are saying this is an uncommon fault.
I am in the process of taking legal action,as i have had to replace my kitchen floor twice in two years because of the amount of leaks i have had over the past two years.
I would not buy a box of tissues if whirlpool made them, nevermind a fridge freezer.
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