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- FedUpCostumer's review
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Picture courtesy of Sam.
| Flight on time? | 6/10   |
|---|---|
| Customer service | 4.9/10 |
| Comfort on flight | 5.3/10 |
| Quality of food | 2.6/10 |
| Value for Money | 5.4/10 |
| Reviewer Rating | 5/10 |
| Overall Rating | 4.9/10 |
By FedUpCostumer on 30th Jun 2008
| Flight Date | may 2008 |
|---|---|
| Flight From - To | uk to spain |
| Ticket class | Economy |
| Flight on time? | 3/10 |
| Customer service | 3/10 |
| Comfort on flight | 3/10 |
| Quality of food | 3/10 |
| Value for money | 4/10 |
| Overall value | 1/10 |
 FedUpCostumer's recommendation | |
Cheap and cheerful
What I explain below
When booking a flight with www.easyjet.com, the website asks you if you want to save £10.00 on your booking. If you click yes, it re-directs you to the Shopper Discounts and Rewards website. They ask you for your email address, and while you think it is some type of newsletter you are signing for, what you are really doing is signing on for a direct debit of £8.00 a month, from the same credit card that you used to pay your flight. You don't have to give them any details, only your email address. It took me 3 months to actually realise that they were charging me this monthly amount on my credit card. When I phoned them to cancel they even had a cancellation automated service (I bet they get quite a high rate of cancellation). After cancelling, I tried to talk to an operator, who read me a 10 minutes speech about how it was my fault and I should have read the small print. I bet they get lots of phone calls from people as upset as I was. I finally got them to refund 2 payments they debited from my credit card, but in my opinion it is definitely immoral. I haven't got any service for this money, and I wasn't even aware that I signed for this service in the first place. I am very disappointed with Eayjet for associating with this type of company, and I will avoid flying with easyjet in the future, as they lost my trust in them as a customer.
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