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- jojo8718's review
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Picture courtesy of dahdahdeedah.
| Customer Service | 2.6/10   |
|---|---|
| Value for Money | 3.5/10 |
| Reviewer Rating | 2.7/10 |
| Overall Rating | 2.6/10 |
By jojo8718
on 29th Jun 2008
| Have you made a Claim | Never Claimed |
|---|---|
| Reason for going with this company | Cheapest Quote |
| Cover Taken | Not supplied |
| Driver Type | Young Driver |
| Previous Insurance Company | direct line |
| Customer Service | 0/10 |
| Value for money | 4/10 |
| Overall value | 2/10 |
 jojo8718's recommendation | |
Cheap
Dont accept Solo over the internet Poor customer service.
Bought my policy with Tesco on the Monday morning by phone as I couldn ' t buy online as they wouldn ' t accept my solo card. I rung them up and was told that this meant that I wasn ' t eligible for an online discount, I explained that I would buy online if my card was accepted. Was told basically tough luck, and still being £50 cheaper than direct line (the next cheapest quote) I decided to go with them anyway. Customer service agent was really helpful and it was all done very quickly and painlessly but then came the painful part. I explained that I had no tax on my car and needed the documents sent out first class straight away so I could tax it. Insurance companies are usually quite good when it comes to sending out the documents, usually receiving them the next day and I was told they would be sent out special delivery at no extra cost for me as I was desperate. Great I thought, until the next day when they didn ' t arrive. I rung them back and was told that it may take 5 days. I explained they were sent by special delivery so should be here the next day and they agreed that yes, they should be there. Told me to wait another day. I waited and still no documents. I rung back and was told that they would be resent out. I said it wasn ' t good enough and I would be writing to complain if they weren ' t sent out by the next day. Next day comes and still no documents, was too busy to ring so I rung the next day Friday. Still no documents - I was told that it wasn ' t their fault and to just be patient. Saturday morning they finally arrived, well the cover note did, which I guess enabled me to tax the car but no proper details, which I had been expecting. I rung back and was told that they would be in the post on Monday. I also mentioned that I had 2 weeks to cancel the policy and if I hadn ' t received them by Monday, I would be complaining as high as I could. I have never experienced customer service like it. Obviously you get what you pay for in life, and now I see that I sure as hell won ' t be using them again! If I could be bothered with the hassle I would cancel my policy out of principle, although I shall be writing a very strong worded letter to their complaints department still. My advice? Don ' t use this company. Direct line is only slightly more expensive even for younger drivers like myself.
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