PC World www.pcworld.co.uk Review

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PC World www.pcworld.co.uk
1.7 stars
Average rating for this product is: 1.7 out of 5

From 17 ratings and 32 reviews

Thumb down 31% of users recommend this product

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kimbale's Review of PC World www.pcworld.co.uk

25th Jun 2008

Overall Rating

0 stars
  • Value for money
    0 stars
  • Delivery
    Still waiting
  • Quality of website
    0 stars
  • Goods purchased & cost
    no purchase no stock
  • Customer Service
    0 stars
Good Points

None.


Bad Points

They offer cheap prices online if you go into the shop and buy it is always more expensive.


General Comments

Some of the cheap prices they offer online are not guaranteed to be available in-store. I was looking for a tv card offered at £10 less if you book it online and then go in store they stated it was not in stock in store when I tried to book it. When I went into the shop it was available so went directly home and tried to book it with the same result apparently no stock? This has happened to me time and again with other products. I am truly sick of them and will never go in to a PC World again.

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Members' Comments onkimbale's Review

  • prwrp Rank: Corporal on 22nd Jul 2008

    Right, I work for PC World and I am sick of hearing people complain about this topic. Let me explain Collect at store.


    You can reserve a product online maybe at a cheaper price than instore, but there needs to be more than 3 in stock for you to be able to do this. If you go to the store and see three on the shelf, take it to the till (it would help if you have a print screen of the webpage) and the csa will be happy to amend the price for you.


    I wish people would ask before complaining.

  • Reaver17 Rank: Corporal on 10th Oct 2008

    The reason why this happens is because the web system syncs with the stock file and requires there to be a certain level of said product available for you to book it. Ie: 10+ this is to take into account anyone else trying to book the product at a similar time (which does happen), or to take into account any errors on the store's stock file, which again unfortunately does happen due to theft, failed deliveries, etc. Better you cant order it, than you order it, go in, and they haven't got it. Generally speaking though, they would price match it, most of the time, unless it was a massive price discount.