BOB's Discount Furnitures Sofa, Love Seat and Chair Review

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0.5 stars
Average rating for this product is: 0.5 out of 5

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cscgator's Review of BOB's Discount Furnitures Sofa, Love Seat and Chair

Overall Rating

0.5 stars
  • Value for money
    1 stars
Good Points

Great show room nice sales person


Bad Points

Customer care


General Comments

Upon being delivered, we saw that it was not the same as in the showroom and that one of the reclining actuators was broken. I asked the drivers to wait while I called customer care so I could have it removed, they and customer care said that I should keep that one and it would be straightened out, that was Saturday.

On Sunday I drove out and talked to the staff, told him to pick it up and give me back my money, he said that my account had been credited. On Monday at 9:00pm he called and left a message on my cell stating he had not heard from the manufacture yet and I find out they took the money from my account anyway. Tuesday I call again and told them, come get your broke furniture and refund my $1800, staff member and the customer care personal stated the earliest it can be picked up is Thursday and it will take over 72 hours to process the refund.

So as of Thursday, I get to be without furniture till they refund my money Saturday or Sunday. Of course they kept reminding me if I wanted something else from the show room I could keep the broken set till Bob's new stuff arrived.


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