slysocks's Review of Nationwide Building Society
25th Jun 2008
Overall Rating
- Telephone Banking
- Local Branch
- Customer Service
- Internet Banking
- Cash Point Facility
Me leaving them.
Bad Points
Ever joining them.
General Comments
I had a flex account, no overdraft, nothing just an account, well one day my work paid in my wages, but then decided to withdraw my money back, unknown to me, as nationwides cash machine said I had the money allowed me to withdraw 300 quid, then a following 250, all this to pay my bills and rent, I then recieve a a statement, not a letter stating I am now 550 pounds plus 100 pounds in charges overdrawn on an account which should never been able to happen.
To cut a long story short, I finally managed to shut the account to the cost of 600 pounds.
I have asked for a letter to confirm that my account is closed, I am still waiting 9 months later.
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Members' Comments onslysocks's Review
piriepirie
on 24th Jul 2008
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Hi there, the account you had was probably a cash card account therefore, although overdrafts are permitted - they are unauthorised - there is not a cap on them - hence why you were charged, this is the standard across the financial sector. However, with regards to the letter - if you ring their head office - I am sure they would be happy to help - or if you pop into your local branch.