Guest's Review of Tesco DVD Rental www.tescodvdrental.com
25th Jun 2008
Overall Rating
- Value for money
- Content
Don't have to go to the shop, and the online interface is easy to use.
Bad Points
They try to extend their turnaround time to the maximum; occasionally discs that are completely unusable.
General Comments
Slow delivery. Several times I've sent a DVD back and, despite having plenty of selections on the list, the website tells me "awaiting allocation" (one day lost). The next day I get an email message timed at after 23:00 telling me "Good news! We just posted..." - so that's now two days lost, to minimise their postage costs. Best of all, the service seemed to deteriorate after I signed up for three months up front rather than monthly credit card charges. Ethos seemed to be - customer's already paid, so, you get what we give you. Which isn't good. I wouldn't recommend them to anyone. The problem is, though, almost every alternative is now "powered by" Lovefilm.. When Tesco was Video Island it was much better.
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