Debenhams Review

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1.2 stars
Average rating for this product is: 1.2 out of 5

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Guest's Review of Debenhams

24th Jun 2008

Overall Rating

0 stars
  • Value for money
    0.5 stars
Good Points

On line list and shops in most towns, plus reasonable price ranges to suit all budgets


Bad Points

Hopeless website, poor service, low stock levels and very poor choice.


General Comments

We set up our list on line and then went to the Leeds store to choose things for the list. We were shown how to use the scanner and spent a few hours carefully choosing all the things we really wanted. There wasn't an awful lot of choice, even though it's the biggest store for miles around.
However, when we got back to the desk to upload the list, the assistant showed us on the computer that about half the items we had so carefully chosen were highlighted pink, meaning of limited availability. They have no way of telling you which items these are until after you've chosen them.
Having spent 3 hours in a boiling hot shop and it now being 6pm, we couldn't do any more that day but were told that we could change and add things on line.
We have had no end of problems with the online system; it's really not user friendly, and if you want 2 things from the same range you have to go through the whole system twice. On top of that, you still can't tell what's out of stock or limited stock until you have put it on your list, which is incredibly frustrating. At the moment about half our list is either of limited availability or out of stock. Five guests have tried to buy something and only one has been able to get it. My advice is to set up your list somewhere else!

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