Guest's Review of Capital Car and Van Hire Car Hire
23rd Jun 2008
Overall Rating
- Value for money
- Country & City of hireLondon
- Choice of vehiclesGood
- Date of hire (month/year)06/2008
- Condition of vehicleExcellent
Delivered the van on time
General Comments
After telling us 3 times that the hire included congestion charge and that because it was a 9 seater it was exempt anyway, they still passed on the charges to us. After numerous phone calls trying to point out their mistake they seemed incredibly rude to me and would not except the charge.
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