Dyson CR02 Flowcheck Contrarotator Washing Machine Review

Overall Rating

Large drum and quick wash cycle.
Excellent after sales service.

Had a few problems.

Bought my first Dyson 6 years ago had a problem within the year which they came out and fixed. Had another problem outside of warranty (due to daughter putting something in the machine which blocked it) and they again didn't charge me for the repair. 2 years ago I broke the soap tray and contacted them to see if I could buy another and they said they would send an engineer as I was due an upgrade to the electronics (again free of charge). When the engineer came he said the drum was out of alignment and needed replacing (even though the machine had been working fine) I was then contacted by Dyson who said it was not economical to replace the drum so they would provide me with a brand new replacement as they would expect their machines to last longer than 4 years.

The new machine has, after 2 years, developed a fault where it washes then comes up with an error code F15 and doesn't click into rinse. However I can turn it off and back on and then select rinse and spin and it finishes the wash off. Not sure what F15 is - am a little worried as have lost a bra wire!

Having bought one of the first machines Dyson brought out I suppose it is inevitable there was likely to be teething problems - however I cannot fault the after sales service.

I feel another call on Monday!