Floors-2-Go Review

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0.8 stars
Average rating for this product is: 0.8 out of 5

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engman's Review of Floors-2-Go

21st Jun 2008

Overall Rating

0.5 stars
  • Value for money
    3 stars
  • Quality of service
    0.5 stars
  • Goods purchased & cost
    500+
  • Layout of shop
    2.5 stars
Good Points

Prices reasonable. Got good advice in-store for installation (matched multiple online answers too)


Bad Points

Return Policy (restocking charges) - bad experience with their return policy - I was told that it wasn't a problem ordering more than I need, I could just return it to the store (NO mention of 50% restocking charge)

In-store customer service - unbelievably rude when I raised the fact that the restocking charge was never mentioned to me when ordering.


General Comments

Really unfortunate - I have used them twice, but the second experience has put me off for ever - primarily due to the way the issue was handled. I will make sure all my friends know about this...

I cannot believe a company believes that it can grow long term with hidden charges and rude customer service - it just really annoyed me. Sure, the 50% charge is in front of the till, but in the middle of a large amount of white text on an orange background! I've ordered twice from this company and always been told "it is ok, you can just return any extra" - not once mentioning this charge!

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