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- kpctrin's review
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Picture courtesy of CRAIG ABBEY.
| Customer Service | 5.3/10   |
|---|---|
| Value for Money | 6.2/10 |
| Reviewer Rating | 5.5/10 |
| Overall Rating | 5.6/10 |
By kpctrin on 21st Jun 2008
| Have you booked through this tour operator before? | No |
|---|---|
| Customer Service | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 kpctrin's recommendation | |
Travel City Direct are not able to provide the holiday that I booked with them but I must wait approximately two weeks before I will be able to access my refund.
Today I received a letter from Travel City Direct advising me that the 3 return flights I booked in February as part of our holiday to Florida in seven weeks time are now not available. The company offered me an alternative which meant bringing our holiday forward by one day. I called them and said that we couldn't accept the change, only to be told that this option was no longer available as the seats had been sold to someone else whilst the letter was in the post. They cannot offer me an alternative to fit in with the school holidays and will therefore refund my money in full. However, before any refund is made, I must send them a cancellation slip by post. I must then wait approximately 7 days for a cheque to be sent to me, which will then take 3 or 4 days to clear through my bank. Consequently, I will not be able to access the £5,442.74 that I have paid them for the holiday for about a fortnight.
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