play www.play.com review

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Average Ratings

Customer Service	4.2/10
Quality of website	7.1/10
Value for Money	7/10
Reviewer Rating	5.4/10
Overall Rating	5.2/10

View Last 6 Months Only

51% Recommended68 out of 134 Reviews

42% Recommended20out of 48 Reviews

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By geoffptheonly on 19th Jun 2008

geoffptheonly's Ratings

Goods purchased & cost	laptop £290
Delivery	Still waiting
Customer Service	2/10
Quality of website	8/10
Value for money	0/10
Overall value	1/10
geoffptheonly's recommendation

Good Points

Website looks competent

Bad Points

You may get a frightening feeling of insecurity after you have placed your order.

General Comments

Play.com promises dispatch within 24 hours.
I placed my order at around 2pm on Wednesday
At 4.30pm I received an email asking me to confirm my details by phone for security purposes (perfectly reasonable). I answered all the questions and all went apparently smoothly.
Checking the website on Thursday am I saw that my card had been declined. This was for a debit card with strong credit balance and no previous history of any refused payment.
Because of this - I assume - my order was still marked "awaiting processing". I then decided to look at other reviews for play.com. Since these turned out to be pretty horrendous I immediately cancelled my order. I won't attempt to use them again and nor should you.
I just hope my card hasn't been debited.

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